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CASAGO SOCAL
CLEAR TERMS
Every home we manage has its own house rules, and the specific limits inside them are not the same from one property to the next. Occupancy caps, quiet hours, parking, pet policies, and any deposit or fee are set per home and, in several of our cities, by the local short-term rental ordinance. The listing for the home you book and the rental agreement you sign are what govern your stay.
This page explains what each rule is for and how our local teams handle it. It deliberately does not publish figures. If something here appears to disagree with your listing or your agreement, the listing and the agreement win.
Short-term rental rules in California are written city by city. Palm Springs, Los Angeles, Santa Barbara, Temecula, and the unincorporated mountain communities each regulate occupancy, noise, and permitting differently, and a home inside an HOA carries a second layer of rules on top of the city's. A permit condition is often stricter than anything we would set ourselves, and we follow it as written.
That is why we do not publish one occupancy number, one quiet-hour window, or one deposit amount for the whole portfolio. A single figure would be wrong for most homes and misleading for the rest. The figure that applies to your reservation appears in the house rules on the listing, in the quote before you pay, and in the rental agreement.
The occupancy limit is set per home and appears in the house rules on that listing. It counts everyone staying overnight, including children, unless the listing states otherwise, and many homes set a separate limit for daytime visitors on top of the overnight cap.
Occupancy caps are firm. In several of our cities the cap is a condition of the property's short-term rental permit, which means both the owner and Casago are exposed if it is exceeded. This is not something a local manager can approve on the spot at check-in. If your group is larger than a listing allows, tell us before you book and we will look for a home that actually fits it.
Every home has quiet hours, and the window comes from the property's house rules or the city's noise ordinance rather than from one company-wide policy. The hours that apply to your stay are on the listing and in your check-in instructions.
The practical version is simpler than the legal one. Most of these homes are in residential neighborhoods, some on streets of retirees and families with young kids, some in condo buildings with shared walls, and some in canyons where sound travels much further than you would expect. Moving music and conversation indoors after dark, particularly around a pool or on a patio, prevents almost every complaint we see.
Several cities run noise hotlines and issue citations directly to the guest or the property. Where a home uses a noise monitoring device, the listing discloses it; those devices measure sound level and do not record conversations.
Parking varies by home: a private driveway, a garage, an assigned space in a condo complex, or permit and street parking only. The listing states how many vehicles fit and where they go, and that is the number to plan around.
Park only where the house rules tell you to. In the beach towns and older neighborhoods, blocking a neighbor's driveway, using a numbered space that belongs to another unit, or leaving a car overnight on a permit-only street is how guests get towed at their own expense. Some HOAs and gated communities also require a pass on the dashboard, which we send with your arrival details when it applies. Oversized vehicles, trailers, and boats usually need to be arranged in advance, so ask before you tow anything to the house.
Treat every home we manage as non-smoking indoors. That includes vaping and cannabis, which is legal in California but still not permitted inside our rentals, because the smell settles into soft furnishings and takes a home out of service for the guests booked after you.
Outdoor smoking depends on the property and on local fire rules. Some homes permit it in a designated outdoor area and others do not allow it anywhere on the grounds. In the mountain and high desert communities, open flame and smoking restrictions tighten during fire season and are enforced by the county rather than by us. Check the house rules for your home, and put anything lit fully out in a proper receptacle instead of the landscaping.
Parties and events are not permitted at the homes we manage. These are residential properties, and in most of our cities a permitted short-term rental is barred from hosting events outright. A home booked as a stay and used as a venue puts the permit, the neighbors, and the reservation itself at risk, and it is grounds for ending a stay early.
If you are planning something reasonable around a family gathering, a wedding weekend, or a small work trip, talk to the local team before you book. A few homes can host a daytime group with the owner's approval and within the city's rules, and many cannot. We would far rather help you find the right home than have that conversation after a neighbor calls.
A large share of our homes sit inside an HOA, a gated community, or a condo association with its own rulebook, and those rules apply to you as a guest. They commonly cover pool and amenity hours, gate access and guest registration, vehicle passes and parking, trash and recycling days, and where pets may go.
Community rules are not ours to waive. An association can fine the owner for a guest violation and, in some communities, suspend amenity access for the remainder of the stay. Where an HOA applies, the relevant rules come with your check-in instructions. Read the pool hours and the gate procedure first, because those are the two that catch people out.
Tell us. Ordinary wear happens in every home, and reporting a broken glass or a stained towel while you are still there costs you nothing. Damage that goes unreported is what turns into a surprise after checkout, for you and for us.
How damage is handled depends on the reservation. Some bookings carry a damage protection plan and some carry a refundable security deposit. Which one applies to your stay, and the amount, is shown in your quote before you pay and stated in your rental agreement. Deliberate damage, missing items, smoking indoors, unauthorized pets, and exceeding the occupancy cap sit outside any protection plan and are billed to the reservation.
Contact us and we will deal with it. Casago SoCal is locally owned and operated, so the manager responsible for your home is in the destination you are visiting, and their contact details come with your check-in instructions.
During a stay the local team handles maintenance such as air conditioning, water heaters, and pool equipment; access problems with locks, codes, and gates; anything the housekeeping turnover missed; and the practical questions about how a particular house works, from the thermostat to which day the bins go out. We coordinate the vendors and tell you what to expect rather than leaving you to chase it.
What the team cannot do is override the house rules for you. We cannot raise an occupancy cap, approve an event at a home that does not allow one, waive an HOA rule, or permit indoor smoking. Asking before you book gives us room to find another answer. Asking afterward rarely does.
It depends on the home. The occupancy limit is set per property and appears in the house rules on that listing, and in several of our cities it is a condition of the short-term rental permit. Caps are firm and cannot be raised at check-in, so confirm the number before you book.
They vary by home and by city. Quiet hours come from the property's house rules or the local noise ordinance, so the window that applies to your stay is on the listing and in your check-in instructions. As a rule, move music and conversation indoors after dark, especially around a pool or patio.
No. Parties and events are not permitted at the homes we manage, and most of our cities bar permitted short-term rentals from hosting events at all. Using a home as a venue is grounds for ending the stay early. If you have a family gathering or small work trip in mind, ask the local team before booking.
It depends on the reservation. Some bookings carry a refundable security deposit and others carry a damage protection plan instead. Whichever applies to your stay, and the amount, is shown in your quote before you enter payment details and is stated in your rental agreement.
Sometimes. Indoor smoking and vaping are never permitted, cannabis included. Outdoors depends on the home and on local fire rules: some properties allow it in a designated area and others prohibit it anywhere on the grounds. In the mountains and high desert, county fire restrictions tighten seasonally. Check the house rules on your listing.
Yes. Where a home sits inside an HOA, a gated community, or a condo association, its rules on pool and amenity hours, gate access, parking passes, trash days, and pets apply to you. They are not ours to waive, and an association can fine the owner for a guest violation. The relevant rules come with your check-in instructions.
Tell the local team right away. Reporting a break while you are still in the home costs you nothing and lets us fix it during your stay. Unreported damage is what becomes a charge after checkout. Your local manager's contact details come with your check-in instructions.